Your cloud. Your rules.
Enterprise-grade, every time.
PULSE deploys on your terms — Pulse-managed AWS, or your own infrastructure on AWS, Azure, OCI, GCP, or on-premise. SSO, IAM, private subnets, and L1–L3 support included.
Two ways to deploy. Same platform. Full functionality.
Both options deliver identical platform capabilities and are covered under the same enterprise SLA framework.
Pulse-Managed AWS
Fully managed by the Pulse engineering team
- Dedicated AWS environment provisioned by Pulse
- Multi-environment setup: Dev / Test / Production
- High availability with auto-scaling (EKS)
- Managed disaster recovery with cross-region backups
- SSL, access controls, and security hardening included
- AWS region configurable for data sovereignty
- Zero IT burden on your team
- Go-live in 10–12 weeks
Your Cloud or On-Premise
Deployed on your infrastructure, managed by your IT team
- Deploy on AWS, Azure, OCI, GCP, or private servers
- Client manages their own infrastructure
- Full data sovereignty — data never leaves your environment
- Pulse provides deployment documentation and support
- VPN / IP restriction controls configured to your network
- Suitable for air-gapped or highly regulated environments
- Aligns with existing IT governance and procurement
- Timeline depends on client infrastructure readiness
| Criteria | Option A — Pulse AWS | Option B — Client Cloud / On-Prem |
|---|---|---|
| Infrastructure Owner | Pulse manages dedicated AWS environment | Client manages own cloud or on-premise infrastructure |
| Setup Complexity | Lower — fully managed by Pulse team | Higher — requires client IT coordination |
| Hosting Responsibility | Pulse | Client |
| Data Sovereignty | AWS region configurable | Full client control |
| Supported Clouds | AWS (all regions) | AWS, Azure, OCI, GCP, or on-premise |
| Recommended For | Rapid deployment, minimal IT overhead | Existing cloud infra or strict data residency needs |
Integrates with your existing identity stack
PULSE connects to corporate identity systems out of the box — no custom development required. Standard SSO and IAM integrations are included in the implementation scope.
SSO and IAM integration support is included at no additional charge in the standard implementation scope.
Single Sign-On (SSO)
SAML 2.0 / OAuth 2.0SAML 2.0 and OAuth 2.0 compatible. Works with Okta, Azure AD, Google Workspace, Active Directory Federation Services, and any standards-compliant IdP.
Identity & Access Management (IAM)
OpenID ConnectRole mapping from corporate directory. Users sync from your AD or IdP — no manual provisioning. Group-based access assignment supported.
Role-Based Access Control (RBAC)
Granular RBACGranular permissions by module, site, and function. Configurable approval hierarchies. Field users, managers, and admins have distinct access scopes.
MFA & VPN / IP Restriction
MFA + Network ControlsMulti-factor authentication enforced at login. VPN or IP allowlist controls can be configured for network-level access restriction.
Hardened to enterprise standards
Security is built into the architecture — not bolted on. Every deployment is hardened against enterprise security requirements from day one.
Encryption in Transit & at Rest
SSL/TLS enforced via Application Load Balancer. Data encrypted at rest using AES-256 on RDS and object storage.
Private Network Architecture
Database hosted in private VPC subnets. Application services accessible only through controlled ingress paths. No direct public database exposure.
Secrets Management
Credentials and API keys managed via AWS Secrets Manager or equivalent. No secrets stored in code or configuration files.
SOC2 Practices
Platform follows SOC2-aligned security controls covering access, availability, confidentiality, and change management.
Penetration Testing Support
Client-led security assessments and penetration tests supported. Pulse provides environment access and engineering cooperation during assessments.
Audit Logs & Monitoring
Full application audit trail. Infrastructure monitoring via CloudWatch and CloudTrail. Centralised logging via Fluentd for compliance and incident response.
Structured L1–L3 support with defined response times
Enterprise support is active from day one of go-live. A dedicated account manager oversees the engagement, with monthly service reviews and a formal change request process.
Platform unavailable / data loss risk
Major functionality impaired
Non-critical issue affecting usability
General query / enhancement request
99.5%
Platform Availability
Committed minimum for Option A (Pulse-managed AWS). Planned maintenance communicated at least 72 hours in advance.
Support Tiers
L1 — Service Desk
First Contact Resolution
User queries, account management, access issues, ticket creation
L2 — Technical
Application Support
Platform config issues, integration queries, workflow troubleshooting
L3 — Engineering
Product Engineering
Bug fixes, environment-level issues, security incidents, release deployment
Service Governance
- Dedicated account manager
- Monthly service review reports
- Formal change request process
Integrates with your enterprise IT ecosystem
Standard enterprise integrations are included in the implementation scope at no additional charge.
| Integration | Status | Details |
|---|---|---|
| Single Sign-On (SSO) | Included | SAML 2.0 / OAuth 2.0 compatible |
| Identity & Access Management (IAM) | Included | Role mapping from corporate directory |
| RESTful API | Included | Full API documentation provided; all platform functions exposed |
| VPN / IP Restriction Controls | Included | Network-level access control for private deployments |
| Security Validation & Pen Testing | Included | Support for client-led security assessments |
| ERP / CMMS Integration | Additional | Quoted separately based on integration complexity |
| BI / Analytics Tool Integration | Additional | Data export and API available as standard; connector build quoted |
Structured, phase-based delivery
A 7-phase implementation methodology designed for minimal disruption and rapid user adoption. Timelines shown are for Option A (Pulse-managed AWS).
Project Initiation & Scoping
Week 1–2Project kickoff, stakeholder alignment, requirements confirmation, project plan finalisation
Environment Setup & Configuration
Week 2–4AWS environment provisioning, application deployment, multi-environment setup (Dev/Test/Prod), SSL and security configuration
Platform Configuration
Week 3–6Site/location hierarchy, user and role setup, workflow configuration, checklist and form build, notification rules, report setup
Integration & Security Validation
Week 5–7SSO/IAM integration setup, API integration setup, VPN/IP restrictions, security testing and validation
User Acceptance Testing (UAT)
Week 7–9UAT execution, defect resolution, sign-off, performance and stability testing
Training & Onboarding
Week 9–10Administrator training, end-user training, training material delivery, mobile app enablement
Go-Live & Hypercare
Week 10–12Production deployment, go-live support, hypercare period monitoring, handover to steady-state support
Option B note: Timeline for client-cloud deployments may extend further based on infrastructure readiness, internal approvals, and cross-team coordination. All phases depend on client IT, security, and project management teams.
What enterprise IT teams get
Purpose-Built Platform
Designed exclusively for operational management — not adapted from a generic project tool. Less configuration overhead, faster time-to-value.
Real AWS Enterprise Infrastructure
EKS-based, Kubernetes-orchestrated, with HPA auto-scaling and RDS on private subnets. The same stack used for Tata Motors, Accor, and public sector deployments.
Cloud-Portable Architecture
Same containerised application stack deploys identically on AWS EKS, Azure AKS, OCI OKE, or GKE. No cloud lock-in.
Transparent Commercials
All-inclusive pricing: implementation, hosting, licensing, and support clearly itemised. No hidden fees or integration surcharges for standard SSO/IAM.
Security-First by Design
SSL/TLS everywhere, RBAC enforced at the API layer, secrets in vault, pen test support, SOC2-aligned controls. Not an afterthought.
Continuous Product Investment
All standard platform enhancements and new features are automatically available during the subscription — no upgrade fees, no version lock.
Connect Claude, Cursor, or any AI tool directly to your PULSE environment.
The PULSE MCP server exposes 16 live tools — inspections, corrective actions, tickets, and analytics — so your AI assistant can query real operational data in natural language.
Ready to discuss your deployment requirements?
Share your infrastructure, SSO provider, and compliance requirements. Our enterprise team will scope a deployment plan specific to your environment.
Or book a 30-minute demo with our solutions team.
