Issue managementEvery issue gets an owner, and a finish line
Capture breakdowns, service requests and operational problems. Route them to the right team, track every deadline and verify the resolution.
Ticket ID: #8821
Main conveyor repair
- Assigned
- Team B
- Deadline
- Today, 5:00 PM
- Location
- NY Hub
- Priority
- Level 2 (High)
High urgency
Critical breakdown at Facility #04
Performance
92% on-time
From “something is wrong” to verified closure.
Capture an issue, reach the right team, set a deadline and verify the finish.
01 // Complete capture
Capture the complete issue from the start
Record the problem, location, urgency and supporting evidence while the details are still clear.
New issue capture
“Main conveyor belt slipping in Zone 12…”
02 // Flexible configuration
Fit the ticket to the problem
Configure fields and workflows for different categories. Multi-stage logic ensures every work type is handled correctly.
Category logic
- Facilities
- IT support
03 // Clear ownership
Send every ticket to the right team
Route tickets based on issue type and location. No manual handoffs, just clear responsibility and automated ownership.
04 // Timely escalation
Escalate delays automatically
Notify the right people when work remains unresolved. Automatic triggers ensure critical issues never stall.
Escalation hub
Level 2 active
Pulse AI
AI built for resolution
AI auto-summary
“Analyzing: Main conveyor belt at NY Hub has stalled. Reported ozone smell indicates electrical stress…”
Extracting technical specs
Ticket analytics
Know what keeps breaking
See ticket volumes, ageing, resolution performance and recurring problems across every facility.
Performance core
Volume
1,248
On-time
92%
Complete Tickets capability list.
Open a group to verify the exact ticketing capability your team needs.
Problem description
Record what is wrong while the details are still clear.
Location
Tie every ticket to the facility or site where it happened.
Urgency
Flag how quickly the issue needs attention.
Supporting evidence
Attach photos and other evidence to the ticket.
Categories
Separate facilities, IT and other kinds of work.
Custom fields
Capture the details each category needs.
Multi-stage workflows
Handle each type of work with its own stages.
Rule-based routing
Route tickets by issue type and location.
Team and person assignment
Give every ticket a clear owner.
Response times
Make expected response times visible.
Automatic escalation
Notify the right people when work stays unresolved.
Escalation levels
Raise stalled issues through more than one level.
Status tracking
See where every ticket stands.
Verified closure
Confirm the problem was actually resolved.
Assisted capture
Turn quick descriptions into complete tickets.
Classification
Suggest category and priority.
Resolution agent
Keep tickets moving without manual chasing.
Ticket volumes
Track how many issues each facility raises.
Ageing
See how long tickets stay open.
Resolution performance
Measure on-time resolution.
Recurring problems
Find what keeps breaking.
Ready to stop losing issues?
Ticketing questions
What information can a ticket capture in PULSE?
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Each ticket records the problem, the location where it happened, its urgency and supporting evidence such as photos, so the team picking it up has the full picture from the start.
Can different types of issues follow different processes?
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Yes. You can configure fields and workflows for each category, such as facilities or IT support, so every type of work follows the right stages.
How do tickets reach the right team?
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PULSE routes tickets based on issue type and location, so each ticket gets a clear owner without manual handoffs.
What happens if a ticket isn't resolved in time?
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Urgency and expected response times are visible on every ticket. When work stays unresolved, PULSE notifies the right people and escalates automatically so critical issues don't stall.
How can I see which problems keep happening?
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Ticket analytics show volumes, ageing, resolution performance and recurring problems across every facility, so you can see what keeps breaking and where.
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