Frequently Asked Questions
Everything you need to know about PULSE. Can't find your answer? Talk to our team.
Can I delete reports?
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Yes. Reports can be deleted or archived anytime by authorized users.
Can I export the data in the format I want?
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Yes. You can export all responses and analytics in Excel, CSV, or PDF formats.
Can I do bulk downloads of my PDF reports?
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Yes. You can download multiple reports at once in just a few clicks.
Can I get training sessions to get started?
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Absolutely. We offer complimentary onboarding sessions so your team is fully confident using Pulse from Day 1.
Can I get training for my regional teams?
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Yes, as many as you need. We believe software is only successful when it's actually used. We provide free training for all your teams—regional, zone-level, or field.
Can I get refresher sessions for old or new users?
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Yes. We understand teams change, and users often need help with new features. We're happy to provide refresher sessions anytime—free of cost.
Can I email reports or summaries outside my organization?
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Yes, and there's no extra cost. You can email reports, summaries, or PDFs to vendors, partners, or any external email address.
Do you support very lengthy templates—like 500 questions?
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Yes. Many of our clients run templates with 500+ questions and attach 1,000+ photos. Pulse is built to handle real-world inspection complexity.
Are you constantly updating the product with new features and AI?
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Yes. Because we focus only on inspections, we're able to quickly adopt new technologies, including AI, and continuously improve the platform.
Will field users struggle or take more time than paper/Excel?
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No. We know field users often work in customer-facing or time-sensitive environments like hotels, warehouses, and hospitals. Pulse's mobile interface is ultra-simple and designed for fast use—even during hectic shifts.
Can I download reports of missed inspections to push my team?
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Yes. You can download and share missed inspection summaries with just one click—perfect for driving completion and accountability.
Can I download graphs from Analytics for my internal presentations?
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Yes. All charts and graphs are downloadable in image format (PNG) for quick use in your reports or presentations.
Do you support version control for templates?
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Yes. You can clone, edit, and maintain multiple versions of a template—old data remains intact.
If I delete questions from a template, will old data be lost?
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No. All past inspection responses are preserved in the system—even if the template is modified.
Can I create templates by uploading Excel files?
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Yes. You can upload checklists in Excel format and turn them into working templates in minutes.
Can I upload all my sites in one go?
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Yes. Upload all locations in bulk using a simple Excel upload—no need to enter them one by one.
Can I bulk edit or delete users, sites, or reports?
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Yes. We offer bulk editing and bulk deletion tools for all major data elements.
Can I add people in CC when sharing reports?
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Yes. You can automatically add stakeholders in CC to distribute reports to multiple recipients.
Still have questions?
Book a free 30-minute demo and our team will walk you through everything.
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