Creating time in the service industry


Organizations across industries often procure the scheduling service to distribute services and resources efficiently to enhance productivity particularly in the service industry . With multitasking, time management, and all other details involved, service scheduling becomes a tedious task, on similar lines as event planning. Moreover, the larger the organization, the more the departments find it difficult to bring about scheduling in processes.

Scheduling is extremely challenging in the mobile workforce. Mobile workers, also referred to as field technicians, visit client locations to offer services (i.e., design, HVAC, architecture). They are not closely monitored and can be affected adversely by abrupt changes in the schedule.

Paper-based preparation requires a lot of effort and time, including all of the written schedules, timesheets, and other associated files. On average, with only spreadsheets, dispatchers can create schedules for around 20 workers. Employees can also find it problematic to see their timetables only in their workspace. This is where the Pulse platform comes in to make the scheduling simpler.

What are the Salient Features of a Scheduling Software?

The service scheduling feature offered by the Pulse platform can be utilized effectively for mobile employees, who are always moving from one place to another. The pulse platforms, checklist templates, and workflow management ensure that employees are assigned tasks that are best suited to them and the organization.

Employing for an automated scheduling platform like Pulse offers much more than basic checklists. It also offers actionable insights to the organizations, which are employed to enhance processes and drive sales. Some of the prominent features of the Pulse platform include:

  • API integrations
  • Assign and track actions
  • Checklist templates
  • Insightful reports
  • Manage workflow
  • Platform connectivity
  • Powerful analytics

How Can Your Organization Benefit from the Pulse Platform?

Organizations should make it a point to consider their budget, industry, size, and projected growth before selecting a system. Experts often advise that growing companies should not directly jump to automatic scheduling from manual scheduling. They should first test the waters with semi-automatic scheduling, and as their business grows further, they can opt for fully automated scheduling.

Employee and customer emergencies are resolved efficiently.

The mobile workforce in a company is posed with abrupt changes such as rescheduling of appointments, and in a few cases, even cancellations. These issues are very difficult to resolve in spreadsheets or paper-based scheduling systems.

The HR department in an organization can use scheduling tools to monitor appeals for call-ins, time-offs, and even no shows. With the Pulse platform, the employees in the HR department can even choose to work from home and still be able to manage the workflow smoothly. Manual systems have the drag-and-drop capability to create plans, make arrangements, and track attendance via a virtual calendar. Manual and semi-automatic systems might include automated scheduling, such as depicting the skill sets of workers. However, database management is still necessary, which can be accomplished seamlessly via the Pulse platform.

HR and mobile employees carry out less paperwork.

HR spends less time on administrative tasks with scheduling tools and focuses on more important tasks. For instance, one click or tap on scheduling automatically sends workers their shift timings. You no longer have to print these calendars, which assists in saving both time and paper. You may also hold HR-related records over the Pulse platform, rather than in a paper-based file folder.

To minimize documentation, often, field support networks handle the invoicing and billing. After a job is completed, field workers will urge the customers for an e-signature, which further speeds up the billing period. They can also take barcodes, videos, photos, and enter customer details in a digital format, accessible to all employees.

All tasks are assigned an employee, which is best suited for them.

Semi-automatic and manual scheduling services evaluate if workers have the skills needed to complete a task. In contrast, the automated scheduling algorithm of the Pulse platform measures employee efficiency without human intervention. You can transform the dispatched calls to operate requests through Cloud scheduling. Field technicians employ job orders to monitor the time spent on assignments, indicating how efficient they are to their organization. Managers can use this data to compare the work requests to help schedule his/ her best employees on an appropriate job. The platform also assists managers to monitor employees who are often late and take the necessary actions.


Although the procedures are streamlined through checklists, there will always be room for more enhancement by streamlining the introduction of innovative points of view and thoughts. In this way, checklists can facilitate process standardization and ensure business continuity and safety, while at the same time offering flexibility for new concepts and innovations.