While your business may be making some great products, they are of no use if they lack good quality! The quality of a company’s products and services plays a critical role in its reputation and ability to retain customers.
So, how does a robust quality management system lead to company success for a business? Keeping reading to find out more:
Quality Management Systems: What are they and Why are they Essential?
A quality management system, also known as a QMS, is a set of standards and processes which document the criteria that a business must uphold to ensure its offerings are of excellent quality.
Think of buying a smartphone from a reputed brand, and then you can’t switch it on because of a faulty battery pack! You wouldn’t buy a second phone from that brand, would you?
Now, had there been a QMS in place at the smartphone-maker’s manufacturing process, chances of a faulty battery pack passing through the quality control into a final product would have been minimal.
Therefore, the goal of a quality management system (not to be confused with QC) is to prevent problems with a product or service before buyers become dissatisfied with it.
For instance, the quality management system standard ISO 9001:2015 helps a company consistently deliver products and services that meet customer, statutory, and regulatory standards.
Other benefits of QMS are:
- Enables different departments to work together to achieve common goals.
- Ensures customer satisfaction.
- Saves money by avoiding material wastage.
- Eventually avoids rework and production of defective products.
How Does a Quality Management System Help Your Company Grow?
The main objective of a QMS is to build strong relationships with customers. Each step ensures that companies are creating the best product they can.
Here are the benefits of robust quality management systems:
1. A QMS helps in maintaining consistency
When you run a business, you want to make sure that your employees are doing the same things, in the same way, every time. Providing consistent, high-quality products lets your customers know what to expect every time. This builds brand trust and can improve sales.
On the contrary, if you hold inconsistent procedures, it will be challenging to make high-quality products every single time. And, inconsistent product quality leaves a wrong impression on the customers.
Therefore, quality management systems always aim to deliver consistent products. This way, if one part of the process isn’t right, the other parts can catch it and fix it before the product is ready for sale. In addition, it helps firms meet customer expectations by maintaining consistent product quality.
2. A Quality management system helps in increasing profits
Quality Management Systems help companies gain profit in the following ways:
- QMS helps a company be more efficient and productive.
- QMS helps in defining, improving, and controlling processes.
- QMS helps in preventing mistakes.
- QMS helps a company get new customers.
- QMS helps sell more to existing customers.
- QMS helps a company get more market share.
3. A good QMS reduces wastage and maintains the quality of the product
A quality management system helps a company take a proactive approach to errors, rather than being reactive to them post-made. QMS places quality controls so that a product consistently meets the quality standards before being sold to a customer.
How does QMS help in waste minimization?
It focuses on aspects such as inspection and testing. QMS helps to understand the waste generation process, assess the current status, evaluate causes, and define the mitigation measures to achieve the goal of waste minimization. In addition, it assists an organization in the error detection and prevention stage, thus helping in cost reduction and quality improvement.
4. Creates a strategic plan for the company
A QMS sets rules that are easy to understand and that everyone can follow. The regulations make it easier to know how to do things. It also fixes rules that aren’t working for the company and impact its reputation instead. The system encourages employers to be good decision-makers by setting the right directions for the company.
The purpose of a QMS is to add value to the company and improve product quality over time. It helps to manage the whole quality system and the data in real-time.
To experience these benefits, you need to make sure your quality management system is in place, is robust, and scalable so that you and your business can continue to grow, irrespective of size or expansion.
How Pulse Helps in Maintaining Quality?
Quality Management is the heart of a successful company. If a company is not careful with this system, they risk losing customers, productivity, and money. We, at Pulse, help you do that.
Pulse is an AI tool that helps you manage and monitor your quality management process easier. It lets you inspect your business with checklists for quality, safety, health, risks, machinery, equipment, and compliance. Adapting a digital approach will ensure that employees follow the safety and quality standards you have set.
Increase customer satisfaction, loyalty and reduce organizational costs with Pulse today! Click here to book a demo or send your request details via email to help you further.